Refund Policy
Effective Date: 01-05-2025
At Enrich Cakes and Bakes, we take pride in delivering high-quality, handcrafted baked goods. As all our products are made to order, we have established the following refund policy to ensure transparency and fairness.
1. Order Cancellations
- Standard Orders: Orders may be canceled up to 48 hours before the scheduled delivery or pickup time for a full refund.
- Custom/Personalized Orders: Cancellations for custom cakes and personalized items must be made at least 5 days in advance. After this period, a partial refund may be issued based on the stage of production.
2. Refunds
- Due to the perishable nature of our products, we do not offer refunds for change of mind or for orders not collected or received.
- Incorrect item received
- Product was damaged in transit (must be reported with photos within 24 hours)
- Order did not arrive due to a confirmed delivery failure on our part
- Refunds may be considered in the following situations:
- 3. Exchanges and Replacements
- If there is a problem with your order, we may offer a replacement or store credit at our discretion.
- Requests must be made within 24 hours of receiving your order, with supporting evidence (e.g., photos, order number).
- 4. Non-Refundable Items
- Custom cakes, special orders, and any items that have been partially consumed are not eligible for refunds.
- Delivery fees are non-refundable unless the issue is due to our error.
- 5. How to Request a Refund
- To request a refund, please contact us at [Insert Email Address] within 24 hours of receiving your order. Include:
- Your order number
- A clear description of the issue
- Photographic evidence (if applicable)
- We aim to resolve all refund and complaint requests promptly and fairly.
- Note: We reserve the right to update this policy at any time. Please review it before placing your order.