Refund Policy

Effective Date: 01-05-2025

At Enrich Cakes and Bakes, we take pride in delivering high-quality, handcrafted baked goods. As all our products are made to order, we have established the following refund policy to ensure transparency and fairness.

1. Order Cancellations

  • Standard Orders: Orders may be canceled up to 48 hours before the scheduled delivery or pickup time for a full refund.

  • Custom/Personalized Orders: Cancellations for custom cakes and personalized items must be made at least 5 days in advance. After this period, a partial refund may be issued based on the stage of production.

2. Refunds

  • Due to the perishable nature of our products, we do not offer refunds for change of mind or for orders not collected or received.

    • Incorrect item received

    • Product was damaged in transit (must be reported with photos within 24 hours)

    • Order did not arrive due to a confirmed delivery failure on our part

      Refunds may be considered in the following situations:

       

3. Exchanges and Replacements

  • If there is a problem with your order, we may offer a replacement or store credit at our discretion.

  • Requests must be made within 24 hours of receiving your order, with supporting evidence (e.g., photos, order number).

4. Non-Refundable Items

  • Custom cakes, special orders, and any items that have been partially consumed are not eligible for refunds.

  • Delivery fees are non-refundable unless the issue is due to our error.

5. How to Request a Refund

To request a refund, please contact us at [Insert Email Address] within 24 hours of receiving your order. Include:

  • Your order number

  • A clear description of the issue

  • Photographic evidence (if applicable)

We aim to resolve all refund and complaint requests promptly and fairly.

 

 

Note: We reserve the right to update this policy at any time. Please review it before placing your order.